Remote support is one of the many ways SwiftLogic supports its Customers, remote support connection allows for a speedy way to solve a problem or carry out initial investigations to fix a problem, this saves you time and effort and is more cost effective.
Remote desktop technology makes it possible for us to view the desktop of another ‘remote computer’ from our own computer at SwiftLogic. This means we can change settings, fix problems and install programs on that ‘remote computer’. Both Windows and Macintosh computers support remote desktop connections.
The system we use for remote support is secure and safe and relies on multiple levels of security using the same encryption technology as the major online banks.
Remote support is a powerful and easy way of helping our Customers as soon as they have a problem, SwiftLogic supports all its Customers this way, providing speedy resolution of a problem.